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The Center is involved in running a pioneering online activity in the field of eGovernment, in collaboration with the Citizens' Advice Service which is called “Shil” in Hebrew.

Related published articles:

Tractinsky, N., Rafaeli, S., & Pliskin, N. (1998). Lessons from implementation of a Web site for the Israeli Citizens' Advice Bureau, in Hoadley E.D. and Ben-Basat I. (Editors), Proceedings of the Americas Conference on Information Systems, pp. 101-104.

Finzi, S., Bronstein, J., Bar-Ilan, J., Baruchson-Arbib, S., Rafaeli,S. & Ravid, G., (2012),"Volunteers acting as information providers to citizens", Aslib Proceedings, 64(3), 289 - 303.